Shipping & Returns

Shipping Policy

1. Processing Time:

Orders of natural stone bracelets are processed within 5-10 business days. No shipping occurs on weekends or holidays.

2. Shipping Rates & Delivery Estimates:

We offer 2 shipping options for all of our products: 

FREE Shipping (20-25 day delivery)

Premium DHL Shipping (7-10 day delivery)

Shipping charges will be calculated and displayed at checkout. While we aim for timely deliveries, occasional delays can occur. 

3. Shipment Confirmation & Order Tracking:

A shipment confirmation email, containing your tracking number(s), will be sent once your order has been shipped.

4. Customs, Duties, and Taxes: 

SunSoulJewellery is not responsible for customs, taxes, or other fees imposed during or after shipping. These are the customer's responsibility.

5. Damaged Items:

If your bracelet arrives damaged, please contact our customer service immediately. Retain all packaging materials and the damaged item until the claim is resolved.

6. International Shipping:

We ship our bracelets internationally to almost any country in the world. A full list of available countries can be found during the checkout.

Returns Policy

1. Return Period:

Customers have 14 days to return a bracelet from the date of receipt.

2. Eligibility:

For a return, bracelets must be unused, in the same condition received, and in the original packaging. A receipt or proof of purchase is required.

3. Exceptions:

Bracelets that were on sale, custom-made, or altered per customer's request cannot be returned.

4. Natural Variations:

As these bracelets are made of natural stones, color and pattern variations are inherent and should be expected. These natural variations are not considered defects and are not grounds for a return.

5. Refunds:

After receiving and inspecting the returned bracelet, we will notify you of the status of your refund. Approved refunds will be processed to your original payment method.

6. Shipping Returns:

Customers are responsible for return shipping costs unless the bracelet is defective or damaged upon receipt. Shipping costs are non-refundable.

7. Contact Us:

For questions, concerns, or to initiate a return, reach out to us at info@sunsouljewellery.com