Frequently Asked Questions

For all orders within Europe:

All orders - FREE shipping via Post

OR

Premium DHL Express shipping - €19 (for orders below €150)

Orders over €150 - FREE Premium DHL Express Shipping

For all international orders, the cost of shipping will vary depending on where you are shipping to, what is being shipped and how quickly you wish to receive your package. International shipments require the customer to claim their package at the nearest customs facility. You will be responsible for paying any duty fees, which will be determined upon pick up of your order.

As you checkout, you will have the option to select expedited options, if you are eligible. The availability and fulfillment of expedited shipping and delivery depends on the destination and the time the order is placed.

We ship worldwide, and you can find more information on shipping in the Shipping section of our website.

We use local delivery services for local deliveries. But we also offer DHL Express shipping.

Rest assured that we always strive to use the most reliable and efficient delivery methods to ensure your order arrives promptly and in good condition.

All orders are processed Monday - Friday only (excluding public holidays). We ship all orders within 5-10 days of receiving your order confirmation, provided the selected item(s) are in stock. Should the item(s) not be in stock, we will inform you via email within 48 hours after receipt of order confirmation.

All orders ship from Malta. Once your order has been shipped, you will receive a shipping notification via email with tracking details.

Once your order is ready for shipment, we'll send you an email with a tracking number.

Please note that logistics tracking codes may take 24 to 48 hours to synchronize before you can track your order.

Usually, your order should arrive at your destination within X-X days if you chose DHL Express shipping or 20-25 days if you chose free shipping.

However, there may be delays during sales periods and public holidays, as well as due to weather, customs clearance, or festivals.

There are several reasons why you may not see updates on your shipment's tracking information.

Sometimes, the logistics company may change the tracking number or experience delays due to unforeseen circumstances such as strikes or other issues.

If you encounter this situation, please contact us promptly at info@sunsouljewellery.com, and we will assist you with your inquiry.

If you received a notification that your parcel has been returned, there are likely several reasons why this happened.

Please double-check that your shipping address and phone number are correct.

As the recipient, you can contact the customer service number of the logistics carrier in your country or inquire at your local post office about the status of the parcel.

International orders may be subject to local charges. Any customs or import duties are charged once the parcel reaches its destination country.

*** These charges must be paid by the recipient of the parcel.***

We have no control over these charges and cannot predict what they may be. SunSoulJewellery cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case.

Customs policies vary widely from country to country, so please contact your local customs office for further information.

SunSoulJewellery will not process any refunds on returning parcels that have been sent back initiated by the shipping company because a customer refuses to pay for potential customs clearance.